Operational Excellence Six Sigma Training (PowerPoint PPT)

Document contains 80 hours six sigma full green belt training and first 80 hours hours Black belt training.
Very comprehensive training which gives you full control of the class and lecture. Nice exercises to understand the topic.

DMAIC, SIPOC, Value stream Map, Strategic Problem Solving and hypothesis generation, Lean six sigma essentials.
Please notice that, for training of Black Belts you will need 40 hours more with black belt advanced six sigma tools.

This Six Sigma training module dives deep into the intricacies of translating Voice of the Customer (VOC) into Critical to Quality (CTQ) metrics. It emphasizes the importance of identifying customer segments, gathering verbatim VOC, and determining service quality issues to develop precise project Y metric output characteristics. The training is designed to equip you with the tools to review existing VOC data, decide on what to collect, and use appropriate tools such as surveys and interviews to gather VOC effectively.

The course also covers the Kano Model for prioritizing CTQs, helping you distinguish between delighters, one-dimensional, and must-be attributes. This model aids in categorizing customer needs and prioritizing them to ensure maximum satisfaction. The training includes practical exercises like the In-Frame/Out-Frame project scoping tool, which helps teams identify the scope, goals, and roles within a project. This hands-on approach ensures that participants can apply theoretical knowledge to real-world scenarios.

The module further explores the G.R.P.I. checklist, a tool for team formation that considers goals, roles, processes, and interpersonal relationships. This checklist is invaluable for building cohesive teams that can work together efficiently. Additionally, the training addresses common pitfalls in project selection and provides strategies to avoid them, ensuring that projects are adequately resourced and maintain momentum. This comprehensive approach ensures that participants are well-prepared to lead Six Sigma projects to successful completion.